Privacy Policy

We may collect the following categories of information:

(a) Information you provide

When you inquire about Clawir, book a call, complete onboarding, or correspond with us, we may collect identifiers and contact details such as your name, email address, phone number, business name, role, billing address, and payment-related information processed by our payment partners.

We also collect content you submit to us, such as answers in forms, project requirements, credentials or connection details for authorized integrations (which should be shared only through secure channels we specify), and support messages.

(b) Automatically collected data

When you use our website or certain Service components, we and our service providers may automatically collect technical and usage information, including internet protocol (IP) address, device type, browser type and version, operating system, referring URLs, general location derived from IP address, pages viewed, and approximate time spent on pages.

We may use logs, cookies, and similar technologies for security, preferences, and analytics as described in Section 8.

We use personal information for purposes including:

• Providing, delivering, and supporting the Service, including custom builds, integrations, onboarding, and troubleshooting.
• Communicating about your project, billing, security notices, and policy updates.
• Processing payments and fulfilling orders, including coordinating hardware shipment where applicable.
• Securing the Service, detecting fraud, abuse, or unauthorized access, and enforcing our Terms.
• Improving our offerings through analytics, research, and quality assurance, including in aggregated or de-identified form where possible.
• Complying with legal obligations, responding to lawful requests, and protecting our rights and those of our users.

We process information as necessary to perform our contract with you, based on our legitimate interests (balanced against your rights), or with your consent where required.

We do not sell your personal information. We share information only in the limited circumstances below:

Service providers

We use vendors for hosting, email delivery, analytics, customer support tooling, security, and payment processing. These providers access information only to perform services for us under written terms that require appropriate confidentiality and security measures.

Integrations you authorize

To deliver the Service, we may exchange data with third-party platforms (such as email, calendar, or CRM systems) when you direct us to connect them or provide credentials. Those third parties process data under their own policies.

Legal and safety

We may disclose information if we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or if necessary to protect the rights, property, or safety of Clawir, our users, or the public.

Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will provide notice as required by law.

Clawir is designed to connect with external services you already use. Those services are independent controllers or processors of your data. Their collection, use, and retention of your information are governed solely by their privacy policies and your agreements with them.

We are not responsible for the practices, outages, or policy changes of third-party platforms. Before connecting a tool, review how that vendor handles data and whether the integration fits your compliance needs (for example, healthcare, finance, or children's data regimes, if applicable to you).

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. These measures may include access controls, encryption in transit where appropriate for the Service, secure development practices, and limited internal access on a need-to-know basis.

No method of transmission or storage is completely secure. You share information at your own risk in the abstract sense that all digital systems carry residual risk. If we become aware of a breach that affects you and requires notification under applicable law, we will follow legally required procedures.

We retain personal information for as long as reasonably necessary to provide the Service, meet legal, tax, or accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and whether you remain an active customer.

You may request deletion of certain information as described in Section 7. Deletion may be limited where we must retain records for legitimate legal or operational reasons. Some information may persist in encrypted backups for a limited period before automatic overwrite.

Depending on where you reside, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. Residents of the European Economic Area, United Kingdom, Switzerland, and certain U.S. states may have additional rights under local privacy laws.

To exercise rights, contact support@clawir.com. We may need to verify your identity before fulfilling requests. You may have the right to appeal our response as provided by law, or to lodge a complaint with a supervisory authority in your jurisdiction.

We do not discriminate against you for exercising privacy rights granted by applicable law.

We and our analytics partners may use cookies, local storage, pixels, and similar technologies to remember preferences, understand how visitors use our site, and measure campaign performance.

You can control cookies through your browser settings. Blocking some cookies may limit certain features (for example, staying signed in or remembering choices). Our site may respect browser-based global privacy control signals where required by applicable law.

The Service is not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal information from children. If you believe we have collected information from a child without appropriate consent, contact us and we will take steps to delete it promptly where required by law.

Commercial customers should use the Service for business purposes; if you are under eighteen (18), do not submit personal information except through a parent, guardian, or authorized business representative as permitted by law.

We may update this Privacy Policy periodically to reflect changes in law, our practices, or the Service. When we update it, we will revise the “Last updated” date at the top and, where appropriate, provide additional notice.

Continued use of the Service after an update constitutes acceptance of the revised policy, unless applicable law requires a different form of consent.

For privacy-related questions, requests, or concerns, contact us at: support@clawir.com

Note: This policy summarizes our current practices and is not legal advice. For regulated industries or complex data scenarios, consult qualified counsel to confirm your obligations.