Terms of Service

Clawir provides custom-built automation and operating-system-style setups for businesses. Deliverables may include pre-configured hardware, locally deployed or hosted software components, integrations with third-party tools you authorize, workflows tailored to your operations, and onboarding or training as described in your order or statement of work.

The Service is not a generic, self-serve SaaS product with identical features for every customer. Configuration, integrations, and outcomes depend on your business, the tools you use, the data you provide, and how your team adopts the system.

We may update, improve, or discontinue aspects of how we deliver the Service over time, provided we do not materially reduce your rights with respect to what you have already paid for, except as described in these Terms or as required by law.

You must be at least eighteen (18) years of age and capable of entering a binding contract in your jurisdiction. If you are not, you may not use the Service.

You agree to provide accurate, current, and complete information when you contact us, submit forms, place orders, or participate in onboarding. You agree to update such information as needed so we can deliver the Service and communicate with you.

The Service is intended for business and professional use. You may not use the Service in any manner that conflicts with applicable law or these Terms.

Where applicable, we may issue or help you establish credentials (for example, logins, API keys, or device access) to use the Service or connected systems. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under them, except to the extent caused by Clawir’s gross negligence or willful misconduct.

You must notify us promptly at support@clawir.com if you suspect unauthorized access. Clawir is not responsible for losses arising from your failure to safeguard credentials, from sharing access with employees or vendors, or from unauthorized use that occurs before we have a reasonable opportunity to act after receiving notice.

We may suspend or restrict access if we reasonably believe there is a security risk, violation of these Terms, or need to protect the Service or other customers.

Unless we agree otherwise in writing, Clawir typically operates on a one-time project or build fee model for the deliverables described in your quote, checkout page, or written agreement. Payment terms, milestones, and accepted methods will be stated at the time of purchase.

Unless explicitly stated on your order or contract, the Service is not offered as a recurring subscription. You are responsible for taxes and government charges applicable to your purchase, where we are legally required to collect them.

We may require payment before we begin substantial build work, procure hardware, or commit to delivery dates. If you do not pay amounts when due, we may pause work, withhold delivery, or terminate the engagement as permitted by law and your agreement with us.

Every Clawir system is custom-scoped and custom-built for the client’s context. Your industry, team, lead sources, tools, data quality, response times, and how consistently the system is used all affect results. We provide professional implementation and tooling— not a promise of any specific financial outcome, revenue level, conversion rate, or operational metric.

You acknowledge that business outcomes depend on factors outside Clawir’s control, including market conditions, your staffing, your compliance with laws, third-party platform behavior, and customer demand. Any examples, case studies, or descriptions on our website or in sales conversations are illustrative only and not guarantees of future performance.

You are responsible for using the Service in line with applicable law and your contracts with customers and vendors.

Hardware (if included) is generally shipped or delivered pre-configured to the extent described in your order. Software, integrations, and workflows are completed according to the agreed scope. Onboarding, walkthrough sessions, or documentation may be provided as part of the package you purchase.

You agree to cooperate in good faith during onboarding: granting access to tools and accounts we reasonably need, providing accurate requirements, designating a point of contact, and responding to requests in a timely manner. Delays or failures caused by your lack of access, incomplete information, or third-party approval queues may extend timelines or limit what we can deliver without a change order.

Risk of loss for shipped hardware typically follows the carrier’s terms unless your agreement specifies otherwise. Inspect shipments promptly and report damage according to carrier instructions.

You agree not to, and not to permit others to:

• Use the Service for any illegal purpose or in violation of any applicable law or regulation.
• Misuse, overload, or attempt to disrupt the Service or our infrastructure (including denial-of-service attacks, probing, or scraping that degrades performance).
• Attempt to gain unauthorized access to Clawir systems, other customers’ data, or networks or accounts without permission.
• Use the Service to send spam, deceptive messages, or communications that violate anti-spam laws or platform policies.
• Interfere with third-party integrations in a way that harms those services, other users, or Clawir’s reputation.
• Reverse engineer, decompile, or attempt to extract source code or trade secrets from our software or deliverables, except where such restriction is prohibited by law.

We may investigate suspected abuse and cooperate with law enforcement or platforms as appropriate.

The Service often connects to tools you use—such as email, calendars, CRMs, phone systems, or advertising platforms. Those services are provided by third parties under their own terms and privacy policies. Clawir does not control and is not responsible for third-party availability, pricing changes, feature deprecations, API limits, or outages.

You are responsible for maintaining valid accounts with third parties, granting appropriate permissions, and complying with their rules. If a third party blocks or restricts access, we may need to adjust the build or pause certain features until access is restored.

Clawir rights

As between you and Clawir, Clawir and its licensors retain all right, title, and interest in and to the Service, including our proprietary software, templates, methodologies, documentation, branding, and pre-existing materials. Subject to your compliance with these Terms and full payment of applicable fees, we grant you a non-exclusive, non-transferable license to use the deliverables provided to you for your internal business purposes, as described in your order.

Your data

You retain ownership of your business data, customer lists (where you have rights to use them), and content you submit. You grant Clawir a limited license to use such materials as needed to perform the Service, troubleshoot, and improve our offerings in aggregated or de-identified form where permitted by our Privacy Policy.

Restrictions

You may not resell, sublicense, or publicly distribute Clawir’s proprietary components except as expressly allowed in writing. You may not remove or obscure proprietary notices.

Because each engagement is custom and we allocate resources, procure equipment, and begin specialized work after you commit, all fees are final and non-refundable once the build process has started, unless otherwise required by applicable law or expressly stated in a signed agreement with you.

“Build process has started” includes, without limitation: ordering or allocating hardware for your project, substantial engineering or integration work, or scheduling and commencing onboarding sessions, whichever occurs first.

If you cancel before work begins, any refund or credit will be determined by the terms in your quote or checkout flow. If you believe a billing error occurred, contact us at support@clawir.com with details; we will review in good faith.

To the fullest extent permitted by law, Clawir and its directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunities, arising from or related to the Service or these Terms, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Clawir’s aggregate liability for any claim arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the amounts you paid to Clawir for the specific deliverable giving rise to the claim during the six (6) months before the claim arose, or (b) one hundred U.S. dollars (USD $100) if no such payment was made. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.

Except as expressly stated in a written agreement signed by Clawir, the Service is provided “as is” and “as available”. Clawir disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that integrations with third-party services will always function or that they will meet your compliance obligations—you remain responsible for your regulatory and contractual duties.

We may suspend or terminate your access to the Service or an ongoing engagement if you materially breach these Terms and fail to cure within a reasonable period after notice (where cure is feasible), if required by law, or if continued provision would create undue risk or legal exposure.

You may stop using the Service at any time. Termination does not relieve you of payment obligations for work already performed or amounts already due. Provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and governing law) will survive termination.

We may modify these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example, by email or an in-product message). Changes become effective when posted unless stated otherwise.

If you continue to use the Service after changes take effect, you accept the revised Terms. If you do not agree, you must stop using the Service.

Questions about these Terms can be directed to support@clawir.com.

If you are a California resident, you may have additional rights under state law. Nothing in these Terms limits rights that cannot be waived under applicable consumer protection laws.

Note: This document is intended to reflect how Clawir currently describes its Service and is not a substitute for legal advice. You may wish to have independent counsel review these Terms for your situation.